Indian Bank Video KYC Online: A Comprehensive Guide

Introduction

With the advancement of technology, banking has become increasingly convenient and accessible. Indian Bank, one of the leading banks in India, offers a seamless way to complete your KYC (Know Your Customer) process online through video conferencing. This comprehensive guide will provide you with all the essential information you need to complete your Indian Bank video KYC online.

Eligibility

To be eligible for Indian Bank video KYC online, you must meet the following criteria:

• Be an Indian resident
• Have a valid Aadhaar card
• Have a stable internet connection
• Have a working camera and microphone

Benefits of Video KYC

• Convenience: Complete your KYC from the comfort of your home or office, at a time that is convenient for you.
• Safety: Video KYC is a secure and reliable way to verify your identity and prevent fraud.
• Time-saving: The entire process can be completed in a matter of minutes, eliminating the need for in-person visits to the bank.
• Transparency: You can witness the verification process in real-time, ensuring the accuracy and authenticity of your information.

Step-by-Step Guide

1. Schedule an Appointment: Visit the Indian Bank website and click on the "Book Now" button for video KYC. Select a suitable time slot from the available options.

2. Prepare your Documents: Make sure you have your Aadhaar card and PAN card ready. You may also need other documents based on your transaction type.

3. Join the Video Call: At the scheduled time, click on the "Join Now" button on the appointment confirmation email. You will be connected to a bank representative via video conferencing.

   

4. Verify your Identity: Hold up your Aadhaar card and PAN card for the bank representative to verify. You may also be asked to provide additional information or documents.

5. Facial Recognition: The representative will use facial recognition technology to verify your identity. You will be asked to move your head in different directions.

6. Verification Confirmation: Once your identity is verified, the representative will confirm the successful completion of your video KYC.

   

Tips and Tricks

• Ensure your camera and microphone are functioning properly before starting the video call.
• Provide a well-lit and clear view of your face.
• Hold your documents steadily and avoid any glare or obscuring elements.
• Follow the bank representative's instructions clearly and accurately.
• If you encounter any technical difficulties, contact Indian Bank customer support immediately.

Common Mistakes to Avoid

• Poor lighting: Ensure your surroundings are well-lit to provide a clear view of your face and documents.
• Obstructed documents: Avoid covering any part of your documents or presenting them at an angle.
• Unstable internet connection: A stable internet connection is crucial for a smooth video call.
• Incomplete or incorrect information: Provide accurate and complete information to avoid any delays or complications.
• Inappropriate attire: Dress appropriately for the video call, as it reflects on your professionalism.

FAQs

1. Is video KYC mandatory for all Indian Bank accounts?
   No, video KYC is currently not mandatory for all accounts. However, it is recommended to complete it for enhanced security and convenience.

2. Can I complete video KYC for multiple accounts at once?
   Yes, you can complete video KYC for multiple accounts during a single video call.

3. How long does video KYC typically take?
   The entire video KYC process usually takes around 5-10 minutes.

4. What happens if I miss my scheduled appointment?
   If you miss your scheduled appointment, you can reschedule it by contacting Indian Bank customer support.

5. Is my personal information secure during video KYC?
   Yes, Indian Bank uses secure video conferencing technology and follows industry-leading security measures to protect your personal information.

6. Can I complete video KYC using my mobile phone?
   Yes, you can complete video KYC on your mobile phone using the Indian Bank mobile app.

Humorous Stories

Story 1:

A man scheduled a video KYC appointment but forgot to prepare his documents. When the bank representative asked for his Aadhaar card, he frantically searched for it around the house. Finally, he found it in the refrigerator, much to the amusement of the representative.

Lesson learned: Prepare your documents well in advance to avoid embarrassing situations.

Story 2:

A woman attended her video KYC appointment dressed in pajamas. The bank representative politely informed her that it was inappropriate attire for the occasion. She apologized and quickly changed into more formal clothing.

Lesson learned: Dress appropriately for video KYC calls to maintain professionalism.

Story 3:

During a video KYC call, a man's pet parrot flew into view and landed on his shoulder. The representative couldn't help but chuckle, but they managed to proceed with the verification process while the parrot squawked in the background.

Lesson learned: Be prepared for unexpected interruptions, but remain calm and professional during video KYC appointments.

Useful Tables

Table 1: Key Features of Indian Bank Video KYC

Table 2: List of Required Documents for Video KYC

Table 3: Troubleshooting Guide for Technical Difficulties

Conclusion

Indian Bank video KYC online is a convenient, secure, and time-saving way to complete your KYC requirements. By following the guidelines and tips outlined in this article, you can ensure a smooth and successful video KYC experience. Remember to prepare your documents in advance, dress appropriately, and follow the instructions clearly to avoid any delays or complications.