Indian Bank Video KYC: A Safe and Convenient Way to Complete Your KYC

Introduction

Know Your Customer (KYC) is a crucial process that helps financial institutions verify the identity of their customers. In the past, KYC involved in-person meetings and submission of physical documents. However, with the advent of technology, video KYC has emerged as a convenient and secure alternative. Indian Bank, one of the leading banks in India, offers video KYC services to its customers.

What is Indian Bank Video KYC?

Indian Bank Video KYC is a real-time video-based process that allows customers to complete their KYC requirements remotely. Customers can use their smartphones, tablets, or laptops with a webcam and microphone to connect with a bank representative. The representative will guide them through the process and verify their identity documents in real-time.

Benefits of Indian Bank Video KYC

• Convenience: Customers can complete their KYC from the comfort of their own homes or any convenient location.
• Time-saving: Video KYC is a quick and efficient process that typically takes less than 15 minutes.
• Security: The video KYC process is secure and compliant with regulatory requirements.
• Accessibility: Video KYC is available to customers in remote areas or with limited mobility.

How to Complete Indian Bank Video KYC

1. Schedule an appointment: Visit the Indian Bank website or mobile app to schedule a video KYC appointment.
2. Prepare your documents: Make sure you have all the required KYC documents ready, such as your PAN card, Aadhaar card, and passport-sized photographs.
3. Join the video call: On the scheduled date and time, join the video call using the link provided by the bank.
4. Verify your identity: The bank representative will ask you to hold up your identity documents and answer some questions.
5. Capture your photograph: The representative will take your photograph for KYC purposes.
6. Submit your documents: The representative will capture images of your identity documents for verification.
7. Complete the process: Once your identity is verified, the representative will complete the KYC process and provide you with a confirmation message.

Eligibility for Indian Bank Video KYC

• Indian residents who are 18 years of age or older.
• Individuals opening a new account with Indian Bank.
• Existing Indian Bank customers who need to update their KYC details.

Documents Required for Indian Bank Video KYC

• PAN card (mandatory)
• Aadhaar card (mandatory)
• Passport-sized photographs

Additional Notes

• Ensure a stable internet connection during the video call.
• Make sure your camera and microphone are working properly.
• Be prepared to provide clear and legible copies of your identity documents.
• The bank representative may ask you to perform live gestures or movements to verify your identity.

Effective Strategies for Indian Bank Video KYC

• Prepare in advance: Gather all necessary documents and ensure your device is ready.
• Choose a quiet and well-lit environment: This will minimize distractions and improve the quality of the video call.
• Dress professionally: This will convey a positive and professional image.
• Practice your answers: Anticipate potential questions and practice your responses in advance.
• Be patient and cooperative: The KYC process can take some time, so be patient and cooperate with the bank representative.

Pros and Cons of Indian Bank Video KYC

Pros

• Convenience
• Time-saving
• Security
• Accessibility

Cons

• Requires a stable internet connection
• May not be suitable for customers with poor eyesight or hearing
• Potential for technical difficulties

FAQs

1. Is Video KYC safe?
   Yes, video KYC is a secure process that complies with regulatory requirements.

   

2. Can I complete Video KYC at any time?
   No, you need to schedule an appointment and complete the process during the allotted time slot.

3. What happens if my Video KYC is rejected?
   The bank will notify you of the rejection and provide reasons. You can then address the issues and resubmit your KYC request.

4. Can I use my mobile phone for Video KYC?
   Yes, you can use your smartphone as long as it has a webcam and microphone.

5. How long does the Video KYC process take?
   Typically, the process takes less than 15 minutes.

6. Do I need to visit the bank branch after completing Video KYC?
   In most cases, no. However, the bank may request your physical presence in exceptional circumstances.

Stories with Lessons

Story 1

A customer tried to complete Video KYC using a poor internet connection. The video call kept buffering, and the representative had difficulty verifying the customer's identity. Lesson: Ensure a stable internet connection before starting the Video KYC process.

Story 2

A customer forgot to prepare his identity documents in advance. He had to rush around and gather the documents, which delayed the KYC process. Lesson: Gather all necessary documents and keep them ready before scheduling your Video KYC appointment.

Story 3

A customer dressed casually for his Video KYC call. The representative mistook him for a fraudster and rejected his KYC request. Lesson: Dress professionally for your Video KYC call to make a positive impression.

Tables

Table 1: Documents Required for Indian Bank Video KYC

Table 2: Pros and Cons of Video KYC

Table 3: Frequently Asked Questions about Indian Bank Video KYC