Video KYC: A Comprehensive Guide for Indian Bank Customers

In today's digital age, where convenience and security are paramount, Indian Bank has introduced Video KYC as a revolutionary way to complete your KYC (Know Your Customer) process remotely. This innovative service allows you to verify your identity without the need for physical branch visits, making banking transactions faster and more accessible.

What is Video KYC?

Video KYC is a digital verification process that uses live video conferencing to confirm the identity of a customer. It involves a real-time video call with a bank representative who guides you through the process. During the call, you will be asked to present your original identity documents and other relevant information.

Benefits of Video KYC

• Convenience: Video KYC eliminates the need for customers to visit bank branches, saving time and effort.
• Speed: The process is typically completed within minutes, providing a quick and hassle-free solution for KYC compliance.
• Security: The live video call allows bank representatives to verify your identity in real-time, ensuring the integrity and authenticity of the process.
• Accessibility: Video KYC can be accessed from anywhere with an internet connection and a suitable device, including smartphones and laptops.

How to Use Video KYC

To use Video KYC, follow these simple steps:

1. Initiate the process: Visit the Indian Bank website or mobile app and click on the Video KYC option.
2. Schedule a call: Choose a convenient time and date for your video call. Indian Bank offers flexible scheduling options to accommodate your needs.
3. Prepare your documents: Ensure you have your original identity documents, such as your PAN card, Aadhaar card, or passport, ready for the call.
4. Attend the call: On the scheduled date and time, join the video call with the Indian Bank representative.
5. Verify your identity: Present your identity documents to the bank representative and answer their questions.
6. Complete the process: Once your identity is verified, the Video KYC process will be complete.

Common Mistakes to Avoid

To ensure a smooth Video KYC experience, avoid these common mistakes:

• Poor internet connection: Ensure you have a stable and high-speed internet connection to avoid call disruptions.
• Inappropriate attire: Dress professionally and ensure your face and documents are clearly visible.
• Blurred documents: Present your original identity documents clearly and without any smudges or creases.
• Rushing the process: Take your time and provide accurate information. Rushing can lead to delays or errors.
• Lack of preparation: Be prepared with all the necessary documents and information before the call.

Tips and Tricks

For the best Video KYC experience, follow these tips:

• Test your internet connection and camera beforehand.
• Choose a well-lit and quiet environment.
• Have a helper present if needed to assist with document presentation.
• Be confident and articulate in your responses.
• Keep your documents within reach.

Interesting Stories to Learn From

Story 1:

A customer trying to complete Video KYC was struggling to get his documents in order. As he frantically searched for his passport, his mischievous pet dog snatched it and ran off with it. After a frantic chase, he finally managed to retrieve the passport and complete the process.

Lesson: Always have your documents ready before the call.

Story 2:

During a Video KYC call, the customer's child accidentally wandered into the room and started playing with his Aadhaar card. The bank representative patiently waited while the customer calmed down the child and retrieved the document.

Lesson: Ensure you have a quiet and professional environment for the call.

Story 3:

A customer scheduled a Video KYC call at an inconvenient time and rushed through the process. As a result, he misread a question and provided incorrect information. This led to delays in his KYC verification.

Lesson: Take your time and provide accurate information during the call.

Tables to Enhance Understanding

Table 1: Comparison of Physical KYC and Video KYC

Table 2: Documents Required for Video KYC

Table 3: Indian Bank Video KYC Process

Conclusion

Indian Bank Video KYC offers a convenient, fast, and secure way for customers to complete their KYC requirements remotely. By following the guidelines outlined in this article, you can ensure a seamless and successful video KYC experience. Remember, Video KYC is not only a technological advancement but also a step towards financial inclusion by making banking accessible to everyone, regardless of time or location constraints.