Simply Be Returns: A Comprehensive Guide to Making Easy Returns

As a valued Simply Be customer, you deserve the best possible shopping experience. That includes making returns as hassle-free as possible. In this comprehensive guide, we'll delve into every aspect of Simply Be returns, ensuring that you can make informed decisions and return your items with ease.

Understanding the Simply Be Returns Policy

Simply Be offers a generous 30-day returns policy, giving you ample time to decide if your purchase is right for you. During this period, you can return any unwanted items in their original condition for a full refund, exchange, or credit.

Important: Gift vouchers, personalized or engraved items, pierced jewelry, and underwear are not eligible for return.

Key Benefits of Simply Be Returns

• Free returns: You can return items free of charge through any Post Office in the UK.
• Extended returns: For added convenience, you can extend your returns period to 60 days by signing up for a Simply Rewards account.
• Multiple return options: Choose the most convenient method for you, whether it's returning in-store, by post, or using a Collect+ location.

Common Mistakes to Avoid

To ensure a smooth returns process, avoid the following common mistakes:

• Exceeding the returns deadline: Make sure to return your items within the 30-day (or 60-day with Simply Rewards) period.
• Not using the original packaging: Keep the original packaging for your returned items to protect them during transit.
• Returning ineligible items: Check the exclusions mentioned earlier to avoid returning ineligible items and potentially incurring additional charges.
• Not providing proof of purchase: Include your receipt or order confirmation with your return for faster processing.

How Simply Be Returns Benefit You

Making returns with Simply Be offers several benefits:

• Peace of mind: Shop with confidence, knowing that you can easily return items if they don't meet your expectations.
• Time savings: Avoid the hassle of returning items in person by choosing convenient postal or Collect+ options.
• Money savings: Take advantage of free returns and avoid additional charges for extended returns or ineligible items.
• Improved customer experience: Simply Be values your satisfaction and strives to provide a seamless returns process.

Frequently Asked Questions

1. How long does it take to process a return?

Returns are typically processed within 5-7 business days of receipt at the warehouse.

2. Will I receive a refund for postage costs?

No, Simply Be does not cover postage costs for returns. However, you can return items free of charge through Post Office or Collect+ locations.

3. Can I return items purchased online in-store?

Yes, you can return online purchases at any Simply Be store, provided you have your order confirmation or receipt.

4. What if my return is lost in transit?

If your return is lost or damaged in transit, please contact Simply Be customer service immediately to resolve the issue.

5. Can I exchange an item for a different size or color?

Yes, you can exchange eligible items for a different size or color. Please note that you may need to pay a delivery charge if the new item is a higher value than the one you're returning.

6. How do I track my return?

You can track your return status by inputting your Post Office receipt number or Collect+ tracking number on the Simply Be website.

Call to Action

Enhance your shopping experience by taking advantage of Simply Be's convenient returns policy. Enjoy the peace of mind and flexibility of knowing that you can easily return any unwanted items. Visit the Simply Be website or contact customer service for more information.

Table 1: Return Options and Timeframes

Table 2: Ineligible Items for Return

Table 3: Frequently Asked Questions and Answers