Simply Be Returns: A Comprehensive Guide to Hassle-Free Returns

Whether you've ordered the wrong size, changed your mind, or simply aren't satisfied with your purchase, returning items to Simply Be should be a seamless and hassle-free experience. This comprehensive guide will provide you with all the information you need to ensure a smooth and efficient returns process.

Return Policy

Simply Be offers a generous 14-day return policy from the date of delivery. Items must be in their original condition, with all tags and labels attached, and in the original packaging.

Eligible Items

All items purchased from Simply Be, including clothing, shoes, swimwear, accessories, and homeware, are eligible for return.

Non-Returnable Items

The following items are not eligible for return:

• Personalized items
• Gift cards
• Final sale items
• Health and beauty products (for hygiene reasons)
• Swimwear if the hygiene seal has been broken

Initiating a Return

There are two ways to initiate a return:

1. Online Returns Portal:

• Visit the Simply Be returns portal (link provided below).
• Enter your order number and postcode.
• Select the items you wish to return and the reason for return.
• Print the prepaid return label.

2. In-Store Returns:

• Visit any Simply Be store with the items you wish to return.
• Bring your original order confirmation.
• A member of staff will assist you with the return process.

Return Shipping

Simply Be provides a free prepaid return label for all online returns. Simply attach the label securely to the outside of your return package and drop it off at any Post Office or Parcelforce depot.

For in-store returns, no shipping charges apply.

Return Processing

Once Simply Be receives your return, it will be processed within 7 working days. You will receive an email notification confirming the receipt and processing of your return.

Refund

Refunds will be processed to the original payment method used to make the purchase. The refund amount will be equal to the price of the returned items.

Note: If you used a Simply Be gift card as payment, a new gift card will be issued for the refund amount.

Exchanges

Simply Be does not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item for a refund and place a new order.

Tips and Tricks for a Hassle-Free Return

• Check the item condition carefully before returning it to ensure it meets the return criteria.
• Include the original order confirmation with your in-store return for faster processing.
• Use the prepaid return label provided by Simply Be for online returns to avoid any shipping charges.
• Keep a copy of the return tracking number for reference.
• Contact Simply Be customer service if you have any questions or encounter any problems during the return process.

Frequently Asked Questions

1. How long do I have to return an item?

You have 14 days from the date of delivery to return items.

2. Can I return items to a Simply Be store if I ordered them online?

Yes, you can return online orders to any Simply Be store.

3. Do I have to pay for return shipping?

No, Simply Be provides a free prepaid return label for all online returns.

4. How long does it take to process a return?

Returns are processed within 7 working days of receipt.

5. When will I receive my refund?

Refunds are processed to the original payment method within 7 working days of return processing.

6. Can I exchange an item for a different size or color?

Simply Be does not offer direct exchanges. You must return the original item for a refund and place a new order.

Inspirational Success Stories

Success Story 1:

Customer: Sarah ordered a new dress for a special occasion but realized it was too big when she received it.

Action: Sarah initiated an online return and used the prepaid return label to mail the dress back.

Outcome: Sarah received an email notification within 7 days confirming the receipt and processing of her return.

Lesson: Using the online returns portal and prepaid return label made the process quick and convenient.

Success Story 2:

Customer: John bought a new pair of shoes from a Simply Be store but found them uncomfortable after wearing them for a few hours.

Action: John visited the same Simply Be store where he made the purchase and spoke to a member of staff.

Outcome: The member of staff processed the return without any hassle and provided John with a full refund.

Lesson: In-store returns are an easy and efficient way to return items that don't meet your expectations.

Success Story 3:

Customer: Mary purchased a gift card for her friend's birthday but they already had one.

Action: Mary contacted Simply Be customer service and explained the situation.

Outcome: Simply Be processed a refund to Mary's original payment method and issued a new gift card for the same amount.

Lesson: Simply Be's customer service is responsive and willing to accommodate special requests.

Effective Return Strategies

• Check the return policy carefully before making a purchase to ensure you understand the eligibility and restrictions.
• Keep the original order confirmation as proof of purchase and for reference during the return process.
• Contact Simply Be customer service promptly if you have any questions or encounter any problems.
• Use the online returns portal for a convenient and efficient return process.
• Use the prepaid return label provided by Simply Be to avoid any shipping charges.

Tables

Table 1: Simply Be Return Policy Summary

Table 2: Simply Be Return Processing Timelines

Table 3: Simply Be Return Options