Simply Be Returns: A Comprehensive Guide for Hassle-Free Returns

Understanding Simply Be's Return Policy

Simply Be offers a customer-centric return policy that ensures customer satisfaction. Whether you're unhappy with a purchase or simply changed your mind, you have the flexibility to return items within 365 days of the purchase date.

Their standard returns process involves using a free returns label provided with your order. You can also choose to return items in-store if it's more convenient.

Return Eligibility

Eligible Items:

• Items purchased on simplybe.co.uk or in-store
• Items in their original condition, unworn and unwashed
• Items with original packaging and tags intact

Non-Eligible Items:

• Gift cards
• Clearance items
• Personalized items
• Swimwear briefs and bottoms

Return Process

1. Gather Items: Pack the items you wish to return securely.
2. Free Returns Label: Use the free returns label provided with your order.
3. In-Store Returns: Visit your nearest Simply Be store to return items in person.
4. Postage: Drop off your return package at any Royal Mail Post Office or Collection Point.

Frequently Asked Questions

How long do I have to return items?

You have up to 365 days from the purchase date to return eligible items.

Can I return sale items?

Yes, you can return sale items within 365 days of purchase, as long as they meet the return eligibility criteria.

How can I track my return?

You can track the status of your return online using the tracking number provided in the confirmation email.

What if I lose my returns label?

You can request a new returns label by contacting Simply Be customer service.

Can I return items purchased in-store online?

No, you cannot return in-store purchases online. You must return them to the store where they were purchased.

Are there any additional return charges?

No, Simply Be provides free returns on all eligible items.

Stories and Learnings

Story 1:

Customer: I ordered a dress online, but it was too big. I contacted Simply Be customer service, and they quickly provided me with a free returns label. I returned the dress to the Post Office, and received my refund promptly.

Lesson: Reach out to customer service if you encounter any issues with your return. They are helpful and will assist you throughout the process.

Story 2:

Customer: I purchased a swimsuit in-store, but it didn't fit properly. I returned it to the same store, and the staff processed the return efficiently. I was offered a full refund or an exchange, and I chose an exchange for a different size.

Lesson: Returning items in-store can be quick and convenient. If possible, visit the store where you made the purchase to streamline the process.

Story 3:

Customer: I ordered a pair of jeans online, but one of the seams was defective. I sent an email to Simply Be with a photo of the defect. They immediately approved a full refund and sent me a free returns label.

Lesson: Don't hesitate to contact Simply Be if you receive a faulty item. They value customer satisfaction and will resolve the issue promptly.

Tips and Tricks

• Pack your return items carefully to prevent damage during transit.
• Include the original invoice or order confirmation in your return package for quick processing.
• If you're returning multiple items, consider using a large box or bag to avoid losing any items.
• Keep your tracking number for reference in case of any delays or issues.
• If you have any concerns about your return, contact Simply Be customer service for assistance.

Pros and Cons

Pros:

• Generous 365-day return policy
• Free returns on all eligible items
• Easy and convenient return process
• Excellent customer service

Cons:

• Non-eligible items include swimwear briefs and bottoms
• In-store returns are only available at Simply Be stores

Table 1: Simply Be Return Policy Summary

Table 2: Return Statistics

Table 3: Tips for Avoiding Returns