Simply Be Returns: A Complete Guide to Hassle-Free Returns

Introduction

Simply Be, a leading online fashion retailer, prides itself on providing customers with a seamless and convenient shopping experience. As part of that commitment, they offer a comprehensive returns policy that makes it easy for shoppers to return items that don't meet their expectations. This guide will provide an in-depth overview of Simply Be's returns process, including eligibility criteria, timelines, and step-by-step instructions.

Understanding the Returns Policy

Simply Be accepts returns within 30 days of the original purchase date. Items must be in their original condition, with tags attached and packaging intact. Additionally, certain items, such as underwear, swimwear, and hosiery, are not eligible for returns due to hygiene reasons.

Initiating a Return

To initiate a return, customers can follow these steps:

Online: Log in to your Simply Be account, find the order you wish to return, and click the "Return Item" link. You will be provided with a prepaid return label to use.

Phone: Call Simply Be's customer service at 0333 222 6220 to request a return label.

Post: If you do not have access to the internet or cannot call customer service, you can write a letter to Simply Be requesting a return label. Include your order number, the item(s) you wish to return, and your contact information. Send the letter to:

Simply Be Returns

Aspect House

Aspect Business Park

Barton Lane

Eccles

M30 0JF

Shipping the Return

Once you have received your return label, securely package the item(s) you wish to return. Attach the label to the package and ship it back to Simply Be. Please note that return shipping costs are the responsibility of the customer.

Processing and Refunds

Simply Be typically processes returns within 14 days of receipt. Refunds will be issued to the original payment method used for the purchase. If you paid using a gift card, the refund will be credited to your Simply Be gift card balance.

Tips and Tricks

1. Check the Return Policy Carefully: Double-check the return policy for specific exclusions and eligibility criteria before making a purchase.

2. Initiate the Return Promptly: Avoid waiting until the last minute to initiate your return to ensure your items are processed within the 30-day window.

3. Package the Return Securely: Take extra care to pack your return items securely to prevent damage during shipping.

4. Keep Proof of Postage: Make sure to obtain proof of postage for your return package for your own records.

Common Mistakes to Avoid

1. Returning Ineligible Items: Pay attention to the list of ineligible items and avoid returning items that do not meet the criteria.

2. Exceeding the Return Window: Be aware of the 30-day return window and initiate your return within that timeframe.

3. Not Including All Items: Ensure that you return all items included in the original order to avoid any discrepancies.

Comparison of Return Policies

Pros and Cons of Simply Be's Return Policy

Pros:

• Generous 30-day return window
• Easy-to-follow return process
• Prepaid return labels for online returns

Cons:

• Ineligible items, such as underwear and swimwear
• Return shipping costs are the responsibility of the customer
• Limited return options for non-online purchases

Call to Action

If you have any questions or concerns regarding Simply Be's returns policy, do not hesitate to contact their friendly customer service team. With their hassle-free returns process and commitment to customer satisfaction, you can shop with confidence at Simply Be.