United Community Bank: Committed to Exceptional Customer Service

At United Community Bank, our customers are at the heart of everything we do. With a unwavering commitment to exceptional customer service, we strive to provide a seamless and personalized banking experience for every individual.

Core Values that Guide Our Service

Our customer service philosophy is rooted in three core values:

• Respect: We treat every customer with dignity, understanding, and empathy.
• Integrity: We operate with transparency, honesty, and accountability.
• Excellence: We continuously strive to exceed customer expectations.

Measuring Our Success

We firmly believe that customer satisfaction is the true measure of our success. According to the American Customer Satisfaction Index (ACSI), United Community Bank consistently ranks among the top-performing financial institutions for customer satisfaction. In 2022, we achieved an ACSI score of 84, significantly higher than the industry average of 78.

Multifaceted Approach to Customer Service

To deliver on our customer service promise, we employ a multifaceted approach that includes:

• Personalized Service: Our experienced bankers take the time to understand your unique financial needs and tailor our services accordingly.
• Convenient Access: We offer a wide range of banking channels, including online banking, mobile banking, and over 450 branches across the Southeast.
• Responsive Support: Our dedicated customer service team is available 24/7 to assist you with any banking inquiry or issue.
• Advanced Technology: We leverage state-of-the-art technology to streamline the banking process and provide a secure and convenient experience.
• Community Involvement: We actively engage with our communities through financial literacy programs, volunteerism, and partnerships with local organizations.

Success Stories that Inspire

Our unwavering commitment to customer service has manifested in countless success stories:

Story 1: A small business owner struggling with cash flow received personalized guidance from his United Community Bank banker. Together, they developed a tailored financing solution that helped the business thrive.

Story 2: A new homeowner was overwhelmed by the mortgage process. Our dedicated mortgage team patiently explained every step, providing her with confidence and peace of mind.

Story 3: A senior citizen sought assistance with navigating online banking. Our in-branch banker provided hands-on training, empowering her to independently manage her finances.

Tips and Tricks for Enhanced Customer Experience

• Establish a Personal Relationship: Build a rapport with your banker to foster a mutually beneficial relationship.
• Communicate Regularly: Stay informed about your accounts and transactions by reviewing statements and contacting your banker with any questions.
• Utilize Technology: Take advantage of convenient digital banking channels to save time and access your accounts anytime, anywhere.
• Provide Feedback: Share your thoughts and suggestions on our customer service to help us improve our offerings.
• Refer Friends and Family: If you've had a positive experience, spread the word and refer United Community Bank to those you trust.

Frequently Asked Questions

Q: What are United Community Bank's operating hours?
A: Our branches are open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. Customer service is available 24/7 by phone or online.

Q: How can I report a lost or stolen debit card?
A: You can report a lost or stolen debit card online, through our mobile banking app, or by calling our dedicated fraud hotline at 1-800-243-2017.

Q: How do I apply for a loan?
A: You can apply for a loan online, in-branch, or over the phone. Our experienced loan officers will guide you through the process and assist with any documentation you need.

Call to Action

United Community Bank: Your trusted partner for exceptional customer service. Experience the difference today! Contact us to open an account, apply for a loan, or inquire about our wide range of banking and financial services.

Table 1: ACSI Customer Satisfaction Ratings

Table 2: Banking Channel Availability

Table 3: Community Involvement Initiatives