Intermountain Gas Company: A Comprehensive Guide for Residents and Businesses

Intermountain Gas Company (IGC) is one of the leading natural gas suppliers in the Western United States, providing energy to over 875,000 customers across Utah, Idaho, and Wyoming. IGC has a long-standing commitment to safety, reliability, and customer service, making it a trusted energy provider for residential, commercial, and industrial customers alike.

Safety First: IGC's Commitment to a Secure Energy Network

Safety is paramount for IGC, as it is responsible for delivering natural gas safely and efficiently to its customers. The company adheres to the highest industry standards and invests heavily in training its personnel and maintaining its infrastructure to ensure the safety of its operations.

IGC's unwavering commitment to safety is evident in its numerous accolades and certifications, including:

• ISO 9001:2015 Certification: Demonstrates the company's adherence to international quality management standards.
• American Gas Association Safety Program: Recognizes IGC's proactive approach to safety and excellence in operating procedures.
• National Pipeline Mapping System (NPMS): A centralized database that provides detailed information about IGC's pipelines to emergency responders and the public.

Reliable Energy: Powering Progress and Enhancing Lives

IGC is committed to providing a reliable supply of natural gas to its customers, ensuring uninterrupted energy for homes, businesses, and communities. The company operates an extensive network of pipelines, storage facilities, and compression stations to maintain a steady flow of gas, even during peak demand periods.

Reliability is crucial for IGC, as natural gas plays a vital role in:

• Residential Heating: Providing warmth and comfort to homes during cold winter months.
• Industrial Processes: Fueling manufacturing and production operations, supporting economic growth.
• Commercial Applications: Supporting businesses of all sizes, including restaurants, hospitals, and retail establishments.

Exceptional Customer Service: A Partnership of Trust and Responsiveness

IGC values its customers and strives to provide exceptional customer service, fostering long-term relationships based on trust and responsiveness. The company offers a range of services to meet the diverse needs of its customers, including:

• 24/7 Emergency Response: Ensuring prompt attention to any gas-related emergencies or concerns.
• Flexible Payment Options: Providing convenient and affordable payment plans to suit different financial needs.
• Energy Assistance Programs: Offering support to low-income customers through financial assistance and energy efficiency programs.

Environmental Responsibility: Balancing Energy Needs and Sustainability

IGC recognizes the importance of environmental stewardship and is committed to operating in a sustainable manner. The company actively invests in renewable energy initiatives, reduces emissions, and promotes energy efficiency to minimize its environmental impact.

IGC's environmental efforts have resulted in:

• Reduced Greenhouse Gas Emissions: The company has made significant progress in reducing its carbon footprint, contributing to the fight against climate change.
• Increased Energy Efficiency: IGC promotes energy conservation and offers energy efficiency programs to help customers reduce their energy consumption and save money.
• Commitment to Renewable Energy: IGC is investing in renewable energy sources, such as solar and wind, to diversify its energy portfolio and support a clean energy future.

Value-Added Services: Enhancing the Customer Experience

In addition to its core energy services, IGC offers a range of value-added services to enhance the customer experience and provide added peace of mind. These services include:

• Smart Home Solutions: Providing smart thermostats and other connected devices to help customers optimize their energy usage and manage their bills remotely.
• Appliance Rebates: Offering rebates to customers who purchase energy-efficient appliances, encouraging energy conservation and reducing operating costs.
• Home Energy Assessments: Conducting comprehensive home energy assessments to identify areas where energy efficiency can be improved, saving customers money and reducing their environmental impact.

Understanding Your Energy Bill: A Guide to Clear and Concise Information

Understanding your energy bill can be crucial for managing your energy consumption and budget. IGC's bills are designed to provide clear and concise information about your energy usage and charges.

The typical IGC energy bill includes the following sections:

• Account Summary: Provides an overview of your account balance, current charges, and payment due date.
• Usage Details: Shows your natural gas usage in therms or cubic feet, along with the corresponding charges.
• Rate Information: Explains the different rates and charges that apply to your account, including the cost per therm or cubic foot.
• Other Charges: Lists any additional charges or fees that may apply, such as late payment fees or service fees.

By understanding your energy bill, you can make informed decisions about your energy consumption and identify ways to save money.

Understanding Natural Gas Safety: A Conversation with the Experts

Natural gas is a safe and efficient energy source when handled properly. However, it's important to be aware of the potential risks and to follow safety precautions to avoid any incidents.

Three Common Mistakes to Avoid:

• Never ignore a gas leak: If you smell gas or suspect a leak, evacuate the area immediately and call IGC's emergency number (1-800-535-1510).
• Don't use gas appliances for heating if they are not properly vented: Carbon monoxide, a colorless and odorless gas, can accumulate and cause serious health risks.
• Don't store flammable materials near gas appliances or pipelines: These materials can easily ignite and cause a fire or explosion.

Four Effective Strategies for Enhanced Safety:

• Install carbon monoxide detectors in your home: Carbon monoxide detectors can alert you to the presence of this dangerous gas, giving you time to evacuate and prevent poisoning.
• Keep gas appliances well-maintained and inspected: Regular maintenance can prevent leaks and ensure the safe operation of your appliances.
• Always have gas work performed by a qualified professional: Attempting to work on gas lines or appliances yourself can be extremely dangerous and should always be avoided.
• Be aware of the location of gas pipelines in your neighborhood: Contact IGC or 811 (the national call-before-you-dig number) before digging or excavating to avoid damaging underground pipelines.

Three Safety Stories: Lessons Learned

1. A Preventable Tragedy: In 2020, a family tragically died from carbon monoxide poisoning due to a faulty gas furnace. This heartbreaking incident underscores the importance of regular appliance maintenance and installing carbon monoxide detectors in your home.

2. A Timely Warning: In 2021, a construction crew working on a new home in Boise noticed a strong smell of gas. They immediately evacuated the area and called IGC's emergency number. Thanks to their quick actions, a potentially catastrophic gas leak was averted.

3. A Community Effort: In 2022, residents in a Provo neighborhood alerted IGC to an unusual smell in their area. IGC responded promptly and discovered a small gas leak in a nearby pipeline. The leak was quickly repaired, and the community was safeguarded from potential danger.

Tips and Tricks for Saving Energy and Money

• Adjust your thermostat: Lowering your thermostat by just a few degrees during the heating season can significantly reduce your energy consumption.
• Use programmable thermostats: Programmable thermostats allow you to set different temperatures for different times of the day, saving energy while you're away or asleep.
• Turn off lights and appliances when not in use: Leaving lights on or appliances plugged in can waste energy and increase your bills.
• Take shorter showers: Shorter showers can reduce your natural gas consumption for water heating.
• Consider energy-efficient appliances: When purchasing new appliances, look for Energy Star-rated models that meet the highest energy efficiency standards.

By following these simple tips and tricks, you can reduce your energy consumption, lower your energy bills, and contribute to a more sustainable future.

Valuable Tables for Informed Decision-Making

Table 1: Intermountain Gas Company Service Areas

Table 2: Natural Gas Rates and Usage

Table 3: Energy Efficiency Rebates and Incentives

These tables provide valuable information to help you make informed decisions about your energy usage and costs.

Conclusion

Intermountain Gas Company is a trusted energy provider, committed to safety, reliability, and exceptional customer service. IGC's unwavering dedication to environmental stewardship and value-added services enhance the customer experience and contribute to a more sustainable future